Contact CupAI
The CupAI team answers questions about buying a subscription, choosing the right model, connecting over the API and troubleshooting. Before you get in touch, take a look at the pricing and model pages — most common questions are answered there, and if you do not find yours, reach us through any of the channels below.
How to reach us
021-91094609
Answered during office hours. Best for urgent questions and enterprise purchasing advice.
info@duniar.com
Better suited to formal requests, invoices, contracts and enterprise partnerships.
t.me/cupai_ir
The fastest route for technical problems and anything that goes wrong during payment.
When to contact us
- Advice on picking a package and subscription that matches your team's usage.
- API connection errors, request rate limits or unexpected answers from a model.
- Payment problems, a wallet that did not top up, or a request for a formal invoice.
- Partnerships, reselling and high-volume enterprise use.
Before you get in touch
For anything cost-related, the full per-model price table is available, broken down by input and output tokens. If you have not settled on a model yet, the supported-model list lets you weigh speed, quality and cost side by side before you decide.
Support hours
Saturday to Wednesday, 9:00 to 17:00, and Thursday 9:00 to 13:00. Messages left outside those hours are picked up on the next working day. To speed things up, have the account number or the email address you registered with to hand when you contact us, and if you hit an error, send support the exact text of the message.
About the company
CupAI is a product of Duniar, serving users and businesses locally. Our infrastructure carries your requests through to the world's large language models and returns the result without a foreign credit card or any change to your network route. All payments are in local currency, and formal invoices are issued for enterprise customers.